School of Imaging School FAQ

FAQ

Can I register for a course with a gift card?

You can use our gift cards either online or in-store. For online use, you will still have to enter your credit card information, even if the total amount is equal to or lesser than the gift card amount. This is required for security purposes and to cover any remaining value, if applicable. When using a combination of gift card and credit card, only the total combined amount will be shown but your credit card will ONLY be charged the difference.

How do I download my notes?

Please refer to the "Download Instructions" here. Please note that not all of our courses offer notes/material. Notes will only be available online for download and cannot be accessed prior to the course. Unfortunately, we are unable to provide tech support when downloading the notes.

When I registered online it says my order is being shipped, why?

Since you may buy hard goods on the Henry's website, our email confirmation may mention that your item will be shipped. In the case of a courses purchases, nothing will be shipped to you. Your confirmation for the purchase will be done through an email with a header: "Payment Confirmation".

If I cannot attend my course, can I reschedule it?

Yes, we can definitely re-schedule your class, as long as you provide us with at least 48 hours notice. To read our full policies, click here.

If I cannot attend my course, can I get a refund?

Refunds are available for courses if requested with at least 48 hours notice prior to the start of the course. To read our full policies, click here.

How long will it take to receive my refund?

Please note that your refund will be processed within 3-5 days from the date of request. If your statement does not show a refund after this time, feel free to give us a call and we will look into it further.

Can my child participate in a School of Imaging course?

Our courses are designed for people aged 16 and over. If your child is between 13-15, we may request that a guardian attend the course with them as a paid registrant. Please contact us at school@henrys.com.

I registered for a course but can't get a babysitter. Can I bring my child to class?

Unfortunately, we cannot allow children under the age of 13 to attend. We suggest rescheduling your course to a more suitable date, but remember to provide 48 hours notice to avoid being charged an administrative fee.

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